CUSTOMER SERVICE

Working Hours
  • Mon 8:00AM - 6:00PM
    Tue 8:00AM - 6:00PM
  • Wed 8:00AM - 6:00PM
    Thu 8:00AM - 6:00PM
  • Fri 8:00AM - 6:00PM
    Sat Closed
  • Sun Closed
    24/7 Fleet Service Calls Available

CUSTOMER SERVICE

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

What People Say About Us

  • reviewicon

    Amazing service, amazing staff, and amazing pricing, the only shop that would touch my car besides the dealership. They figured out the electrical issue and fixed it in less then an hour and then showed me how to fix it if it happened again. I am now a life long customer and will refer every person who asks me where they should take their care to get fixed.

  • reviewicon

    I wouldn?t go anywhere else! I?ve been a customer for years. Honest, hardworking people there. Great service every time. Even over at their Quick Lube location in Auburn Hills.

  • reviewicon

    I always enjoy bringing my van here for service. They take good care of it and take me home to wait if needed and pick me up when van is ready. All employees are very pleasant, there are snacks and coffee and tv if you are waiting.

  • reviewicon

    Had i front break hang up & was cherry red they found the part & repaired the brakes & got me on my way for a decent price! It was a motorhome & the dealers wouldn't touch it! Hope i don't have to use them again but if you do you will be HAPPY!

  • reviewicon

    I have never written a review before but LTM is one of the most friendliest, qualified and knowledgeable "state of the art" repair facilities in the world. Thank you for taking all the time and patience to repair my truck.

  • reviewicon

    Everyone is literally awesome, and the mechanics have done a very thorough and solid job.

  • reviewicon

    The only shop I'll take my bus to have it repaired. Fast and friendly service. Great staff.

  • reviewicon

    Love the staff. Fantastic work. Very happy!

  • reviewicon

    Awesome staff, great price, and they knew their stuff, look forward to doing more business with them

  • reviewicon

    I dropped off my motor home for what I thought was a simple exhaust leak problem. It turned out to be much more complicated than we thought. The technician agreed to stay late that night to get it fixed so I could leave on a planned cross-country trip. I was very pleased with their service.

  • reviewicon

    Always good to know I can trust the people that work on my vehicle. I have been to other shops and drug through the mud of it needs this and that. LTM was honest with what needed to be fixed and what could wait. Their free inspection showed me all angles of the car and what I couldn't see. Very impressed, I will be back next time I need repairs.

  • reviewicon

    Found out I didn't need a new car!! Old Betsy is all fixed up! Thanks LTM, I will be back!

Call us for service: 248-333-3772

ASE (Automotive Service Excellence)
IDENTIFIX
Jasper
AutoWares
AutoWares - Auto Value - CSC
BBB
  • Car Care Aware